Refund policy

Effective Date: June-08-2023

1. Thank you for choosing Antonio Jewels for your jewelry needs. We strive to provide you with exceptional products and services. In the event that you need to return a product or request a refund, please review our return and refund policy outlined below:

2. Return Period:
Upon receiving the product, you have 2 days to request a refund or return. The return period will be confirmed based on the tracking number of the package.

3. Return Eligibility:
To be eligible for a return or refund, the product must meet the following criteria:

4. The product must be in its original packaging and unused condition.
The product must be free from any signs of wear, damage, or alteration.
All original tags, labels, and certificates of authenticity must be intact and included with the return.
Refund Method:
Refunds will be issued back to the original payment method used for the purchase. The amount will be refunded directly to the same card through which the payment was made. In the case of purchases made through other payment methods, alternative arrangements may be made with the customer's consent.

5. Return Shipping:
Customers are responsible for the shipping costs associated with returns. It is recommended to use a reliable and trackable shipping method to ensure the safe return of the product. Antonio Jewels is not responsible for any lost or damaged items during the return shipping process.

6. Return Inspection and Processing:
Once we receive the returned product, our team will thoroughly inspect it to ensure that it meets the return eligibility criteria. If the product is found to be eligible for a return, we will process the refund within 48 hours. The refund will be initiated promptly, but please note that the actual time it takes for the refund to reflect in your account may vary depending on your financial institution.

7. Return Address:
To initiate a return, please send the product to the address mentioned on your bill receipt. If you need assistance or have any questions regarding the return address, please feel free to contact our customer support team. They will provide you with the necessary information.

8. Exclusions:
The following items and circumstances are not eligible for return or refund:

Custom-made or personalized jewelry.
Engraved items.
Special orders or items that have been specifically modified to meet the customer's requirements.


9. Contact Information:
If you have any inquiries or need assistance with returns or refunds, our dedicated customer support team is here to help. You can reach us through our provided email or phone number listed on our website under the "Contact Us" section. Please provide your order details and reason for return/refund, and our team will guide you through the process.
We value your satisfaction and aim to resolve any concerns you may have regarding returns or refunds promptly and efficiently. Thank you for your understanding and cooperation.

Please note that this return and refund policy is subject to change without prior notice. It is recommended to review this policy periodically for any updates.